Terms & Conditions



This website ( is developed by Company Buy Portrait Painting. All the terms of “we”, “us”, “our,” mentioned in the website are referring to Once you are using our website, or any of our services, it means that you are bound by the following terms and conditions. If you do not agree to all the terms and conditions put forward by us, then you may not be able to use our website or any services. Before you log in or use this website, please read carefully our terms and conditions, so as to protect your own interests. We reserve any right to update, alter or replace these terms of service, therefore, it is your responsibility to check the modified content on this page on a regular basis. If you continue to use or visit this site after we have published any changes, you will deem to receive all these changes.


Transportation and Delivery


We will arrange different mail express services according to the details of your purchase and the location of your country. Usually, it takes only 3-7 working days for finishing the shipping service, however, we can't promise you yet, because the mail express service is not provided directly by us. In a few cases, the shipping time can be up to 14 working days. If there may be a delay in the delivery of the product, we will inform you further. We have the right to refuse your refund due to the delay in the delivery time of the product. Because this is a problem caused by a third party and is not under our control. When the product is expected to be delivered, you should also give the consideration to your delay in payment or other reasons for increasing the expected delivery time. We will make every effort to abide by the prescribed delivery time. However, please note that the above said factors are not guaranteed by us. If you want to receive your painting faster than the specified delivery time, please contact us by email at, then we will see if we can meet your requirement. If you find the package damaged when you receive the products, please check the painting in time, and please contact the express company directly and obtain the proof of complaint. Please contact us within 48 hours,so that we can offer you the service for the next step.


Modification Service


If you propose to modify your painting after you receive a preview, please note that this will increase your expected delivery time. Although we provide unlimited modification services, please make a decision on the modified painting in a timely manner. If we repeatedly modify the painting, and failed to receive your reply in time, your order will be deem to canceled.


Refund Policy


The fees incurred in purchasing products on this website can be refunded under certain restrictions. However, it does not include the "international service charge" or " fee" charged to you by some card issuing banks according to your location, whether or not currency exchange is involved. Because this kind of fee is not charged by us, we can not refund it. Our liability is limited to the amount charged to you. In this case, you may contact your bank or any other third-party remittance agency and consider making a complaint. The deposit is usually refundable, but please note that once the artist starts painting, you will not be able to submit new photos. If you change your mind and want to cancel the order, the deposit will not be refundable.When you receive the preview photo, it means that your portrait has been completed and the order cannot be canceled. If you receive a portrait with a color difference different from the agreed preview because of the camera, screen resolution and lighting effect,then we can not refund it. After you receive the painting, if you are not satisfied, we can provide a return service. However, please note the following issues: 1) We will not bear any freight for this return service. 2) Please be sure to return the products by mail within 14 days after you receive it. The return service will not be available beyond the stipulated time.


Privacy Policy


We collect your information under the following circumstances: 1) When you buy products in our store, as part of the transaction, we will collect your information such as your name, address, email address, etc. 2) When you visit our website, we will automatically receive the IP address of your computer. If we get your approval, we may send your information about our store, new product or special promotion by email. We are committed to protecting your privacy and promise not to sell or transmit any information collected from you to third parties. If you place a order through, you are deemed to agree to display your finished portraits on the website and on Instagram by default, unless we are informed not to use the images and final products.
We reserve the right to modify and update this privacy policy at any time,and please check it frequently. Once you use our website, you are deemed to agree to all the terms and conditions we publish on the website. If you want to access, correct, modify, or delete any personal information we collect about you, Please contact us at


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